The NMC is shipped using Dell R-210, R-610, R-710 industrial grade servers or HP DL 360, DL-380 or DL-580 servers. Following provides the server configuration and maximum number of audio and web conferencing ports supported by each.
The server configuration: Dual Core CPU (Intel i3-2100), 3.2 GHz, Hyper Threading, 4 GB RAM, 500 GB Disk Mirrored Hard drives, Redundant power supplies.
The maximum number ports supported are: 60 Audio Conference Ports and 30 Web Conference Ports.
The server configuration: Quad Core CPU (Intel Xeon E5607), 2.8 GHz, 8 GB RAM, 500 GB Disk Mirrored Hard drives, Redundant Power Supplies.
The maximum number ports supported are: 120 Audio Conference Ports and 60 Web Conference Ports.
The server configuration: Dual Quad Core CPU (Intel Xeon E5607), 2.8 GHz, 8 GB RAM, 500 GB Disk Mirrored Hard drives, Redundant Power Supplies.
The maximum number ports supported are: 360 Audio Conference Ports and 120 Web Conference Ports.

Yes, that is supported. XOP can provide you detailed installations instructions.

nec recommends that nmc be used only with PBXs/IP PBXs and switches that are listed in its Interoperability Guide.

NEC recommends that USN be deployed only behind IP PBX platform.

Yes, the USN requires a public IP address as its web portal and web conferencing applications need to be accessed by people that are outside the office. Typically the NMC is deployed a company’s firewall and is assigned a private IP address. The public IP assigned to the NMC is then NAT’ed to the private IP address.

The USN supports G.711 and G.729 a/b Codecs.

Yes, that is supported. Please contact XOP customer support for additional software for supporting database replication and high availability hot/standby package.

Yes, the USN servers should be connected to stable power sources.

Dell servers are equipped with out of band management port called Dell Remote Access Controller (DRAC). The DRAC port is an additional RJ-45 port available on Dell servers. This interface is used for remote monitoring and control of the server. It is recommended that this interface be accessible by XOP customer support.

The Audio Conference ports can be added in increments of [coming soon]. The Web Conference ports can be added in increments of [coming soon].

You will need a bi-directional SIP trunk between the IP PBX and the USN. Inbound to USN: Set up a hunt group with number of channels equal to number of ports on the USN. Assign a lead dial in number to the hunt group. For example, for a 60 port system set up a hunt group with 60 channels. Outbound from USN: Calls originating from USN will be received by the IP PBX which in turn will route them to either internal extensions or to external PSTN numbers.

If you dial the assigned lead number and hear a prompt requesting you to enter an Access Code, the system’s voice application is in operational state. If you enter an Access Code, but you hear ‘this Access Code is not valid’, that indicates that the conference application ports are not licensed. In that case please contact your system administrator. If you enter the IP address or the URL assigned to the system in your browser and get to the login page that indicates that all the data networking aspects are provisioned correctly.

Yes, a customer can upload their own logo in place of XOP's logo via the System Configuration page on the admin interface.

The system automatically generates a usage and system audit report every midnight. It captures previous day’s usage data. The report also tabulates month to date and year to date reports. These reports give sufficient information to the administrator so that he/she can determine if additional capacity is needed. In addition to the usage report, data is provided on the status of various components of the system such as Hard disk drives, Operating system etc.

A system administrator can set up various queries to determine usage by individual moderators, by service type etc.

Different businesses have peaks at different times. The administrator can watch all calls on the Real View link. Visually, he/she will be able to tell if the system is running close to its maximum capacity or not.

The system announcements are recorded in RIFF (little-endian) data, WAV audio, Microsoft PCM, 16 bit, mono, 8000 Hz format.

Yes, a system administrator can load a different welcome.wav voice file in place of the default welcome prompt. This custom prompt can be uploaded using System Setting page under Administrator menu.

The NMC is shipped using Dell R-210, R-610, R-710 industrial grade servers or HP DL 360, DL-380 or DL-580 servers. Following provides the server configuration and maximum number of audio and web conferencing ports supported by each.
The server configuration: Dual Core CPU (Intel i3-2100), 3.2 GHz, Hyper Threading, 4 GB RAM, 500 GB Disk Mirrored Hard drives, Redundant power supplies.
The maximum number ports supported are: 60 Audio Conference Ports and 30 Web Conference Ports.
The server configuration: Quad Core CPU (Intel Xeon E5607), 2.8 GHz, 8 GB RAM, 500 GB Disk Mirrored Hard drives, Redundant Power Supplies.
The maximum number ports supported are: 120 Audio Conference Ports and 60 Web Conference Ports.
The server configuration: Dual Quad Core CPU (Intel Xeon E5607), 2.8 GHz, 8 GB RAM, 500 GB Disk Mirrored Hard drives, Redundant Power Supplies.
The maximum number ports supported are: 360 Audio Conference Ports and 120 Web Conference Ports.

Yes, that is supported. XOP can provide you detailed installations instructions.

nec recommends that nmc be used only with PBXs/IP PBXs and switches that are listed in its Interoperability Guide.

NEC recommends that USN be deployed only behind IP PBX platform.

Yes, the USN requires a public IP address as its web portal and web conferencing applications need to be accessed by people that are outside the office. Typically the NMC is deployed a company’s firewall and is assigned a private IP address. The public IP assigned to the NMC is then NAT’ed to the private IP address.

The USN supports G.711 and G.729 a/b Codecs.

Yes, that is supported. Please contact XOP customer support for additional software for supporting database replication and high availability hot/standby package.

Yes, the USN servers should be connected to stable power sources.

Dell servers are equipped with out of band management port called Dell Remote Access Controller (DRAC). The DRAC port is an additional RJ-45 port available on Dell servers. This interface is used for remote monitoring and control of the server. It is recommended that this interface be accessible by XOP customer support.

The Audio Conference ports can be added in increments of [coming soon]. The Web Conference ports can be added in increments of [coming soon].

You will need a bi-directional SIP trunk between the IP PBX and the USN. Inbound to USN: Set up a hunt group with number of channels equal to number of ports on the USN. Assign a lead dial in number to the hunt group. For example, for a 60 port system set up a hunt group with 60 channels. Outbound from USN: Calls originating from USN will be received by the IP PBX which in turn will route them to either internal extensions or to external PSTN numbers.

If you dial the assigned lead number and hear a prompt requesting you to enter an Access Code, the system’s voice application is in operational state. If you enter an Access Code, but you hear ‘this Access Code is not valid’, that indicates that the conference application ports are not licensed. In that case please contact your system administrator. If you enter the IP address or the URL assigned to the system in your browser and get to the login page that indicates that all the data networking aspects are provisioned correctly.

Yes, a customer can upload their own logo in place of XOP's logo via the System Configuration page on the admin interface.

The system automatically generates a usage and system audit report every midnight. It captures previous day’s usage data. The report also tabulates month to date and year to date reports. These reports give sufficient information to the administrator so that he/she can determine if additional capacity is needed. In addition to the usage report, data is provided on the status of various components of the system such as Hard disk drives, Operating system etc.

A system administrator can set up various queries to determine usage by individual moderators, by service type etc.

Different businesses have peaks at different times. The administrator can watch all calls on the Real View link. Visually, he/she will be able to tell if the system is running close to its maximum capacity or not.

The system announcements are recorded in RIFF (little-endian) data, WAV audio, Microsoft PCM, 16 bit, mono, 8000 Hz format.

Yes, a system administrator can load a different welcome.wav voice file in place of the default welcome prompt. This custom prompt can be uploaded using System Setting page under Administrator menu.

Following issues are referred to the details written in this document - The NMC Troubleshooting Guide.

[table id=1 /]

[table id=7 /]

[table id=2 /]

[table id=3 /]

[table id=9 /]

[table id=4 /]

[table id=10 /]

[table id=8 /]

Following issues are referred to the details written in this document - The NMC Troubleshooting Guide.

[table id=1 /]

[table id=7 /]

[table id=2 /]

[table id=3 /]

[table id=9 /]

[table id=4 /]

[table id=10 /]

[table id=8 /]